This contract provides an integrated, cloud-based
communication platform for the Wales Medicines Advice
Service (WMAS), enhancing accessibility, efficiency, and
collaboration across NHS Wales. The solution unifies
multiple communication routes, including telephone email,
SMS, WhatsApp, social media and chatbot/web assist,
within a single system, supports mobile, tablet, and
desktop use, and ensures NHS compliant secure data
hosting. It offers integration with Consultant Connect and
the Welsh Clinical Portal, real-time reporting and analytics
for monitoring performance, and robust business continuity
arrangements including…

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