The BBC has procured customer management services to support a broad range of services including:
• Handling editorial and non-editorial complaints
• Responding to enquiries
• Managing comments & appreciations
• Technical support for iPlayer, Sounds, BBC Account
• Reception Advice
• BBC Action Lines
• BBC Charitable Appeals & Donations collections (Lifeline & Radio 4)
• Artist mail
• Ticketing for BBC shows
• ‘Take Part’ in a show
• BBC Switchboard
The BBC has a mission to act in…

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