Tender Details

Building and embedding our community management approach

in 2021/22 we worked with a supplier to help us develop our approach to community management and launch the Evidence Community on a digital platform. This brought about a step change in how we view communities and our role in supporting and enabling them. The supplier worked with us to develop guidance on when and how to establish a community of practice.
We have additional communities planned that will underpin our support for social care innovation and data. To help us further build and embed our community management approach we are looking for an expert supplier who will:
– support us to conduct user research to develop the purpose and scope of additional communities
– provide coaching and mentoring to develop our community managers and the communities we establish
– coach and support other Social Care Wales staff to develop skills in meaningful engagement with community members (this will include a range of staff who won’t be community managers but will contribute to running communities and embedding the approach across the organisation)
– provide us with insight and analysis of running a community, and ongoing resource and skills requirements
– provide regular overviews and analysis of metrics and emergent themes
– develop impact/success measures for the…

You must be logged in to view this content, click here to login

Don't have an account, click to sign up for our 14-day free trial.