Northumbrian Water Limited (NWL) provide water and sewerage services to just under 4.4 million people operating principally in the North-East of England and Essex and Suffolk. It is NWL’s vision ‘to be the most digital water company in the world’ therefore it is our mission to find an ITSM solution that supports this.
NWL wish to procure a 2+2+1-year contract for a new IT service management (ITSM) tool. The tool…

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