The Scottish Government (SG) receives and processes correspondence submitted through various channels. Correspondence we receive can be categorised as one of five key types:
-Complaints
-Ministerial Correspondence
-General Correspondence
-Freedom of Information (FOI)/Environmental Information Regulation (EIR) Requests, Reviews and Appeals
-Parliamentary Questions (PQ’s)
The SG intends to replace the systems that currently support the above correspondence types with a Software as a Service (SaaS) solution

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